HARRIET ALEXANDER, US SENIOR FEATURES WRITER
To millions around the world who – perhaps, unwittingly – depend on Cloudflare's services, the blackout was unnerving.
The Silicon Valley firm that is the foundation of a fifth of all websites worldwide, was brought to its knees on Tuesday morning. The issue was first detected at 6:48am Eastern Time.
Internet users experienced the outage as maddening connectivity issues. Elon Musk's X, Sam Altman's ChatGPT, Spotify and Shopify were among the sites grinding to a halt. More essential organizations, such as the New Jersey transit system, New York City's emergency management offices and the French national railway company SNCF were also reportedly impacted.
By 9:42am the Cloudflare said a 'fix' had been 'implemented' and by 12:44pm the service was fully restored. Dane Knecht, Cloudflare's chief technology officer - whose X bio boasts: 'I help invent the future' - was grovelling in his apology.
'I won't mince words: earlier today we failed our customers and the broader Internet,' he said, adding that it 'caused real pain' and the 'issue, impact it caused, and time to resolution is unacceptable.' For a company that promises to 'build a better internet,' the drama was mortifying. To millions around the world who – perhaps, unwittingly – depend on Cloudflare's services, the blackout was unnerving
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