Liv McMahon & Joe Tidy
Marks and Spencer (M&S) customers have been telling the BBC of their frustration as disruption caused by the cyber attack which has hit the retailer continues into another trading week.
The incident - which it disclosed last Monday - has caused delayed parcels, paused online orders and suspended gift card payments, and has seen the retailer take down several parts of its operations over the last few days.
It has yet to disclose the nature of the cyber attack or when it expects operations to return to normal. Some customers told the BBC that M&S' communication over affected orders has been "disappointing".
Analysts warn the incident may affect the retailer's reputation.
Customers have been telling the BBC of the impact the situation is having on them.
Linda Sonntag, who lives in Norwich, told the BBC she was left "disappointed" after a flower delivery arranged for a friend never arrived.
She told the BBC she was still awaiting a refund and email with information about her order.
"In the meantime I've had to order flowers from somewhere else," she said.
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